EXCHANGES AND RETURNS
IMPORTANT: We do not handle returns via Instagram direct messages.
You have up to 14 calendar days from receipt of your order or from the time it arrives in the store to complete the return form and exchange or return your order. If the 14 calendar days have passed since the items were delivered or shipped, the exchange or return will be canceled.
*Items whose labels have been tampered with or show signs of use cannot be returned.
To request your refund, click here .
Shipping times
national
Pick up in store:
24h / 72h from when the order is completed
At home:
2/5 business days from order completion
Express Shipping:
1/2 business days
The Nook Store is not responsible for delays in delivery of orders due to causes beyond our control.
international
*Delivery times may vary depending on the country of delivery. Our customer service department will contact you if necessary.